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FAQ

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Whatever Your Social Media Needs - Social Starfish Can Help

  • Do they charge “hourly” or a “flat-rate”? What's the price range?
    We offer services on a flat-rate philosophy. We do not bill you for every minute of every service. Our prices range greatly depending on the specific level of service required, with clients paying anywhere from $300 to $2,000 per month for management of EACH social media platform. To get an idea of pricing for your project, use the contact form or email us at info@socialstarfish.com and someone will be in touch to assess your needs and give you a custom quote for service.
  • Ok, so I'm interested. How long of a contract do I have to sign up for?"
    Almost every OTHER social media PR/marketing agency you reach out to will require you to sign a 6-12 month contract of service. At Social Starfish, we BELIEVE in the quality of our work, and don't find it necessary to require a long term contract. Our services are offered month to month - giving you the freedom and flexibility to change or even cancel your service at any time with just 30 days notice.
  • Do they have flexible payment structures?
    Since customer service is our priority, we work with our clients to make sure that the payment process is an easy and simple experience.
  • Do their solutions improve your business operations?
    Our solutions have been designed and tested with our clients in mind. As your partner, Social Starfish has a vested interest in making sure your business succeeds quickly and easily.
  • Is the staff friendly, knowledgeable and approachable?"
    Customer service is a huge part of our company’s mission and values. Our professional, friendly, and knowledgeable staff is here to guide your business every step of the way. We're not here to confuse or trick you by using acronyms or other industry-specific verbiage. We break down what everything means in laymans terms, so our clients are well informed and happy.
  • What kind of experience do they have?
    Social Starfish has experience partnering with businesses across a vast array of industries, including (but not limited to): Restaurants and Nightclubs Hotels and other Hospitality Gyms and Fitness Centers Online Retailers Biotech/Pharmaceutical Law/Dental/Medical Offices Cosmetic Surgery Medical and Day Spas Financial Advisors Real Estate Insurance B2B Services Residential and Commercial Cleaning Companies Auction Houses and Art Galleries Jewelers
  • Do they keep their clients informed and “in the loop”?
    Social Starfish will always keep your company informed of the services provided with monthly reports, phone calls, and even meetings when necessary. We’re here for you - keeping the client happy is our TOP priority.
  • Are they just there to troubleshoot and fix problems?
    Not Social Starfish. Though we correct issues should a problem occur, we take a proactive approach to make sure we detect and resolve potential problems before they happen.
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