Question 1

Do they charge “hourly” or a “flat-rate”? What's the price range?

Accepted Answer

We offer services on a flat-rate philosophy. We do not bill you for every minute of every service. Our prices range greatly depending on the specific level of service required, with clients paying anywhere from $300 to $2,000 per month for management of EACH social media platform. To get an idea of pricing for your project, use the contact form or email us at info@socialstarfish.com and someone will be in touch to assess your needs and give you a custom quote for service.

Question 2

Ok, so I'm interested. How long of a contract do I have to sign up for?"

Accepted Answer

Almost every OTHER social media PR/marketing agency you reach out to will require you to sign a 6-12 month contract of service. At Social Starfish, we BELIEVE in the quality of our work, and don't find it necessary to require a long term contract. Our services are offered month to month - giving you the freedom and flexibility to change or even cancel your service at any time with just 30 days notice.

Question 3

Do they have flexible payment structures?

Accepted Answer

Since customer service is our priority, we work with our clients to make sure that the payment process is an easy and simple experience.

Question 4

Do their solutions improve your business operations?

Accepted Answer

Our solutions have been designed and tested with our clients in mind. As your partner, Social Starfish has a vested interest in making sure your business succeeds quickly and easily.

Question 5

Is the staff friendly, knowledgeable and approachable?"

Accepted Answer

Customer service is a huge part of our company’s mission and values. Our professional, friendly, and knowledgeable staff is here to guide your business every step of the way. We're not here to confuse or trick you by using acronyms or other industry-specific verbiage. We break down what everything means in laymans terms, so our clients are well informed and happy.

Question 6

What kind of experience do they have?

Accepted Answer

Social Starfish has experience partnering with businesses across a vast array of industries, including (but not limited to):
Restaurants and Nightclubs
Hotels and other Hospitality
Gyms and Fitness Centers
Online Retailers
Biotech/Pharmaceutical
Law/Dental/Medical Offices
Cosmetic Surgery
Medical and Day Spas
Financial Advisors
Real Estate
Insurance
B2B Services
Residential and Commercial Cleaning Companies
Auction Houses and Art Galleries
Jewelers

Question 7

Do they keep their clients informed and “in the loop”?

Accepted Answer

Social Starfish will always keep your company informed of the services provided with monthly reports, phone calls, and even meetings when necessary. We’re here for you - keeping the client happy is our TOP priority.

Question 8

Are they just there to troubleshoot and fix problems?

Accepted Answer

Not Social Starfish. Though we correct issues should a problem occur, we take a proactive approach to make sure we detect and resolve potential problems before they happen.

FAQ

Whatever Your Social Media Needs - Social Starfish Can Help

Do they charge “hourly” or a “flat-rate”? What's the price range?

Ok, so I'm interested. How long of a contract do I have to sign up for?"

Do they have flexible payment structures?

Do their solutions improve your business operations?

Is the staff friendly, knowledgeable and approachable?"

What kind of experience do they have?

Do they keep their clients informed and “in the loop”?

Are they just there to troubleshoot and fix problems?

©2023 Social Starfish. All Rights Reserved

FAQ

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Whatever Your Social Media Needs - Social Starfish Can Help

Do they charge “hourly” or a “flat-rate”? What's the price range?

Ok, so I'm interested. How long of a contract do I have to sign up for?"

Do they have flexible payment structures?

Do their solutions improve your business operations?

Is the staff friendly, knowledgeable and approachable?"

What kind of experience do they have?

Do they keep their clients informed and “in the loop”?

Are they just there to troubleshoot and fix problems?

©2023 Social Starfish. All Rights Reserved