Frequently Asked Questions

Social Starfish

“What if this does not work and I am not happy with the service?”

Our “Walk Over Hot Coals To Keep You Happy, 200% Guarantee”

Don’t you love those businesses that say “guaranteed or your money back”? Is that supposed to be some kind of special assurance? ANY business should allow you to return a product if it isn’t up to par, that’s basic customer service? Our opinion is that if you TRULY believe in the quality of your product, you should go above and beyond the minimum standard of customer service.

Apparently though, many of our competitors don’t share this view, in fact, they may not even live up to what we believe should be the MINIMUM standard for service (no refunds???). See some examples below – these are all taken directly from our competitors websites. Names have been omitted to protect the “innocent”

First Example


…Our Golden Guarantee of Customer Satisfaction…

At xxxxxx, we strive for full customer satisfaction! If you have comments, questions or testimonials about our marketing services for any reason, please contact us directly using our contact form or call us at: xxx-xxx-xxxx. We will work to make things right. It is that simple! See our policy for details:

Customer Satisfactionxxxx is an established and reputable Internet marketing and advertising company. Xxxxx has always maintained a solid, goodwill policy toward its customers. We always strive for the highest level of customer satisfaction attainable.When a customer has a particular concern or complaint, they should do one or more of the following actions:

    1. Directly contact any xxxxx personnel via any direct staff email address that may have been given during the course of business.

    2. Telephone our main offices at: xxx-xxx-xxxx

    3. Contact us using our contact us interface. That link is also located at the top of all our web pages*

    4. Submit a support ticket. The members link is also located at the top of all of our web pages. Be sure to submit the suport ticket from the support tab associated with the exact service relating to your inquiry so that it is routed to the correct department.When contacting us please provide as many details as possible regarding any possible concerns. We will work to make things right for you, including offering other services free of charge to help you get a better marketing response rate. If necessary, we will provide you with a refund on any remaining undelivered traffic or unused service.
*PLEASE NOTE: As we work with various partners and incur expenses in carrying out our services, we cannot, under any circumstances, issue refunds for portions of services that have already been delivered.In any instance where a customer’s service has been terminated due to a violation of xxxxx stated use policies or other generally acceptable Internet standards – NO refund either full or partial – shall be due the customer


Second Example


We guarantee a full “Money Back” guarantee (all XXX Management fees, not including Paid Ad Costs) at the end of the initial program term if you are not satisfied with our services subject to the following restrictions
  • You must notify XXX before the end of Month Eight in the agreement if you have reservations about our progress. This notification must be in writing.

  • On issuing of such notification, you will participate in an immediate and monthly follow-on “corrective action” meeting that will include senior management as requested by XXX

  • You will follow our general design guidelines and provide full support to execute the parts of the program. This includes items such as sending newsletters at the required frequency, giving XXX easy access to make website updates, and rapid approval of website changes.

  • Your guarantee may be voided if you do not support our efforts to implement the program. If this occurs, we will document our needs in writing and give you 60 days to correct the issues before voiding your guarantee. This will not stop our aggressive efforts to implement your program and make your growth successful.Your “xxxxxxxxx xx” Terms and Conditions

  • You will become one of 30 companies, all in different industries, striving to be at the top of Internet Marketing in your market segment

  • By joining our program, you are fully committed to following the steps to make Internet Marketing work to grow your business

  • Each plan is an ongoing fee to keep the website technology current, work the Internet Marketing plan and add optional services to sustain high ROI for the project

  • The minimum term for our program is 15 months

  • At any time after the initial 15 months, you may cancel or re-negotiate the contract with 60 days notice
15 month contract- wow! That’s quite a commitment. How could anyone predict the kind of service they’ll need over a year in the future? (Our minimum contract is only three months) So how do we differ from out competitors?

Here is our “Walk Over Hot Coals To Keep You Happy, 200% Guarantee”: If at any time you decide that you wish to cancel our services, we will not only give you a FULL REFUND of the current month’s fees, but we will also match it dollar-for-dollar to a charity of your choice! How’s that for a guarantee!?!

You might wonder why we would make that kind of promise, but that is how confident we are in our quality of service. So what do you have to lose?

Additional Questions We Are Happy To Answer For You: “How long does it take for Social Media and SEO results to kick in?”

The amount of time required to see results of search engine optimization work range anywhere from 30 days for existing sites in local or niche markets to sometimes as quick as 24 hours for local results for less-competitive industries.

“Why are SEO services so expensive?” SEO is a highly-specialized craft requiring much research, forethought, skill and can be extremely time-consuming to implement correctly. However, compared to offline and print advertising, SEO is quite cheap. The cost of having your website SEO optimized is by far the best advertising dollars spent and the return on your investment (ROI) can be very great and Social Media ties in GREAT with this.

Can you guarantee a number #1 position in the search engines? Nobody can guarantee a number #1 position or specific ranking for your site for a given keyword phrase. There are simply too many factors beyond anyone’s control – the search engines changing their ranking algorithms, efforts made by competitors, and new sites being added to the Web. Please be VERY cautious about the companies that are guaranteeing this. They typically use “Black Hat” search engine techniques, which is a way to get higher search rankings in an unethical manner. These black hat SEO practices will actually provide short-term gains in terms of rankings, but if you are discovered utilizing these spammy techniques on your website, you run the risk of being penalized by search engines. The search engines hate them, can smell them a mile away, and using them can leave your website banned from search engines like Google, Yahoo! and Bing- which would be horrible!!!

Social Starfish

3443 Camino Del Rio S
Suite #103
San Diego, CA 92109

(619) 546-4500
info(at)socialstarfish.com

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Social Media Services

Social Starfish

We are a full service social media company aimed at assisting businesses in establishing a viable social media strategy.

Our goal is to provide our clients with a social media presence that will grow their following, engage them in conversations with highly qualified leads, drive traffic to their website, and explode their sales - all while turning their company name into a well-known brand.

See more about us